Support
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CreativityCorp provides comprehensive support, starting with online training via the Skills tutorial. The tutorial is relevant both for prospective customers looking for more information about Mobile Data Studio's capabilities, Trial users, and existing customers who wish to lean how to use it more effectively.
Support continues with excellent after-sales service, through a variety of channels:
- Prompt reply to email and telephone enquiries
- Frequently asked questions and answers
- Provision of free upgrades to Mobile Data Studio licence holders
- Known issues with Mobile Data Studio
- Project design and software training services
- News on Mobile Devices
- Chat on Google+
- Upgrades with new features at not cost within 12 months of initial purchase of Pocket PC Creations or Mobile Data Studio licence.
Email and Telephone
CreativityCorp replies promptly to email and telephone inquiries. Feel free to test our worldwide support response time by sending an email.
You can contact us at the following addresses:
| Email: | support@creativitycorp.com |
|---|---|
| Phone: | (618) 97724098 |
| Current Local Time: | 2:02 AM on Thursday |
You may also wish to check our questions and answers page to see if your question has already been answered.
Known issues with Mobile Data Studio
Update of Projects in Windows Mobile via Wireless
[NOTE, as of 21 December 2011, this issue is of less consequence, because Mobile Data Studio version 7.1 is available for download at Login and an upgraded CAB file is installed to remedy this issue.] Projects in Mobile Data Studio 7.0.0 deployed to Windows Mobile devices should not be updated wirelessly via TCP/IP with the project open. Any prompt that 'A newer version of this project is available. Download it now? Yes/No' on Windows Mobile client with the project open in the Session Window should be responded to with 'No'. Projects should be updated from the Main or Project Window. A modified Mobile Data for Windows Mobile CAB file is available for download which forces closure of project on a 'Yes' response to prompt for upgrade of project. The CAB file provides the same response to 'Yes' for prompted update of project as for Mobile Data for Android and Apple iOS, the project will be forced to close and then the update will occur and be available in the Main or Project Window. The CAB file can be downloaded by browsing from Windows Mobile device to the download link, or installed remotely using Periscope. The CAB file can be saved or copied to My Documents on the Windows Mobile device. Exit (close) Mobile Data and browse to My Documents on device and tap the MobileData.arm.CAB file to install. If multiple Windows Mobile devices are being deployed, the CAB file can be copy/installed to the Mobile Data Studio server into C:\Program Files (x86)\Mobile Data Studio\MobileSetup or C:\Program Files\Mobile Data Studio\MobileSetup. Forthcoming upgrades to Mobile Data Studio will incorporate the change delivered by the CAB file.
Project Design and Software Training Services
Design
While you don't need to be a programmer to create your own projects or applications, some people prefer to have assistance. Send your starting material to CreativityCorp by email, at support@creativitycorp.com and we will provide an IN CONFIDENCE no obligation quotation to prepare your project for Mobile Data Studio.
Training
CreativityCorp has expertise in training for use of mobile solutions. Please see our online SkillsCloud training service We provide customised online Skills programs worldwide, based on clients projects, with assessment and certification. Contact CreativityCorp for information on customised Skills programs for your mobile requirements.
News on Mobile Devices
CreativityCorp shares experience on Smartphones and Tablets for deployment of Mobile Data Studio.
Chat on Google+
